Ultimate LED’s is a trading name of Tailored Technologies LTD. This policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. OUR ROLE AND CONTACT DETAILS
| Detail | Information |
| Data Controller | Tailored Technologies LTD (Trading as Ultimate LED’s) |
| Registered Address | 44 Pine Grove, Bushey, WD23 2DY |
| Company Registration Number | 16388359 |
| Data Protection Point of Contact | Director |
| Contact Email | Privacy@triogency.us |
We are the Data Controller responsible for your personal data.
2. DATA WE COLLECT AND THE LEGAL BASIS
| Type of Data Collected | Purpose of Collection | Legal Basis for Processing |
| Identity Data (Name, Job Title) | Processing orders, account setup, and B2B verification. | Contract (To fulfil your order/Trade Account) |
| Contact Data (Email, Phone, Address) | Delivery arrangements, service communication, and tracking. | Contract and Legitimate Interest (Efficient communication) |
| B2B Specific Data (CRN, VAT Number) | Verifying trade status and applying correct tax/discount tiers. | Contract and Legal Obligation (Tax compliance) |
| Financial Data (Transaction ID) | Processing payments via secure third-party gateways (we do not store full card details). | Contract (To complete the financial transaction) |
| Technical Data (IP address, Browser type, Usage) | Website security, analytics, and service improvement. | Legitimate Interest (Network security and site improvement) |
| Marketing Data (SMS/Email preferences) | Sending promotional offers and updates. | Consent (Opt-in marketing) |
3. HOW WE USE YOUR DATA
A. Core Business Operations (Legal Basis: Contract)
- Order Fulfilment: Processing, packing, and dispatching your order (including bespoke cut-to-size items and kerbside delivery arrangements).
- Customer Service: Managing returns, exchanges, and warranty claims.
- Trade Accounts: Verifying and maintaining your eligibility for tiered trade discounts.
B. Security and Improvement (Legal Basis: Legitimate Interest)
- Security: Protecting our website and network against fraud and unauthorized access.
- Compliance: Accounting, auditing, and meeting legal retention requirements.
- Product Improvement: Analyzing sales data to develop and improve our product range and services.
C. Marketing (Legal Basis: Consent)
- We will only send you promotional communications if you have given us explicit Consent.
- You may withdraw consent at any time via the unsubscribe link in emails or by texting “STOP” to the SMS service number.
4. SHARING AND DATA TRANSFER
Third-Party Processors
We do not sell your personal data. We only share it with trusted third-party Processors who act on our behalf (e.g., Delivery Carriers, Payment Gateways, and IT Cloud Services). These parties are strictly bound by contractual confidentiality obligations.
Legal Disclosure
We may disclose your personal data if required to do so by law or court order, or to protect our rights, property, or safety.
International Data Transfer
If we transfer your data outside the UK or the EEA (e.g., via international cloud hosting services), we ensure a similar degree of protection is afforded by ensuring the transfer complies with UK data regulations (e.g., using Standard Contractual Clauses).
5. DATA SECURITY AND RETENTION
Data Security
We implement appropriate security measures, including SSL encryption for all transactions and physical/electronic safeguards, to prevent unauthorized access to your data.
Data Retention
We retain your personal data for as long as necessary. Order Data is retained for a minimum of six years after the transaction date to comply with UK tax and legal requirements.
6. YOUR RIGHTS UNDER UK GDPR
You have the right to:
- Access (SAR): Request a copy of the personal data we hold about you.
- Rectification: Have inaccurate data corrected.
- Erasure: Ask us to delete your data (subject to legal retention requirements).
- Object: Object to processing based on Legitimate Interest or for direct marketing.
- Withdraw Consent: Withdraw your consent to marketing at any time.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 1. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
7. COOKIE POLICY
We use cookies to enhance your website experience.
| Cookie Category | Purpose | Legal Requirement |
| Strictly Necessary | Essential functions (shopping cart, security). | Exempt from Consent (Necessary for service) |
| Analytics/Functionality | Measuring traffic, remembering preferences. | Requires Consent |
| Targeting/Advertising | Tracking interests for personalized advertising. | Requires Explicit Consent |
Controlling Cookies: By default, your browser accepts cookies. You can choose to accept or decline cookies through your browser settings or via our website’s Cookie Banner. Declining non-essential cookies will limit website functionality.
8. OTHER IMPORTANT INFORMATION
Policy Changes: We may update this policy by posting a revised version on our website. The effective date will be clearly noted.
Links to Other Websites: We are not responsible for the privacy practices of external sites linked from our website.